Delivery Policy

At Lilisoon, we take pride in providing you with a smooth, fast, and hassle-free delivery experience. We understand how important it is for you to receive your items in the best possible condition and as quickly as possible. Here’s everything you need to know about our delivery policy.

Delivery Times

Standard Delivery: Once your order is confirmed, the preparation time varies between 24 and 48 hours. Delivery is then handled by our partners within 3 to 5 business days.

Delivery Fees

Standard: Standard delivery fees are calculated based on your location and the total amount of your order.

Order Tracking

As soon as your order is shipped, you will receive a confirmation email with a tracking number. You can monitor the status of your parcel in real time through our delivery partner’s platform.

Delivery Areas

We currently deliver within mainland France, Europe, South America, and Israel. For any special requests for international delivery, please contact us to check availability.

Delivery Issues

If you encounter a problem with the receipt of your order (damaged parcel, delay, etc.), our team is here to help. Please contact us with your order number for prompt assistance.

Returns and Exchanges

If you are not satisfied with your product or wish to exchange it, please consult our Return Policy for the steps and conditions.

The Lilisoon team is always available for any questions regarding the delivery of your order. Don’t hesitate to contact us for any additional information!